People Services Manager
12-month Fixed Term Contract (Maternity Cover)
Location: Head Office, Dartford, Kent
This is a key role supporting the People Services team, responsible for overseeing HR administration support for the business and contributing to organisational initiatives. You will play a critical part in ensuring the delivery of a high-quality, efficient and compliant HR service.
The Role
As People Services Manager, your responsibilities will include:
- Providing line management responsibilities and coordinating working patterns for a team of six, including team development, management of working patterns and supporting professional apprentice placements
- Maintaining up-to-date knowledge of employment legislation and providing guidance on HR policies and processes to ensure consistent and compliant application
- Acting as an escalation point and providing general support for the team of People Services Administrators in delivering first-line support to employees across the full lifecycle of employment
- Overseeing and monitoring team backlogs and workload distribution
- Acting as the ISO HR control owner and attending company audits as required
- Managing HR drives and confidentiality agreements
- Undertaking regular process reviews, driving efficiencies and automation through effective use of HRIS functionality
- Reviewing People Services communications and refining content as required in line with business updates and changes to processes
- Supporting People function projects with a HR lens, including process implementation and improvement, considering the employee experience
- Assisting the team with ongoing duties where workload demands require additional support
- Reviewing dashboards and HR metrics to support data-driven decision making
- Working closely and collaboratively with Legal, Reward and the People Leads as key stakeholders to ensure the business remains compliant
About You
- A strong team leader with a collaborative approach and the ability to build strong relationships both within and beyond the team
- Excellent written and verbal communication skills
- A solution-focused mindset with a professional approach to handling sensitive and confidential information
- Comfortable embracing change with the ability to design and implement new processes aligned to evolving business needs
- Highly organised and proactive, with the confidence to work across multiple HR systems, including SuccessFactors, eArcu and iTrent
Key Skills
- CIPD Level 5 qualification is desirable
- Knowledge of appropriate employment law and HR best practices
- Proven experience managing a team and delivering HR services within a complex, geographically dispersed environment
- Proficient in Microsoft Office
- Analytical mindset with the ability to improve processes and use data to make informed decisions
About Us
Laing O'Rourke are an international engineering and construction company delivering state-of-the-art infrastructure and buildings projects for clients in the UK, Middle East and Australia.
Certainty, reliability, quality – this is what our clients want. And at Laing O'Rourke, we have more than 150 years of experience delivering it. Laing O'Rourke's story is one of energy, passion, ambition, people and teamwork. We harness the power of our experience, stretching back over a century and a half to deliver certainty for our clients.
As part of the Disability Confident scheme, we would like to enable access to candidates with long term conditions and disabilities through the ‘Offer an interview scheme'. This supports applicants that meet the essential criteria by offering an interview for the advertised position. Please let us know if you would like to opt in to this scheme and let us know if you require any adjustments for the interview process.
We want to ensure our recruitment process is accessible to all. If you need the application form in an alternative format or you would like to know more about our recruitment process, please email resourcingteam@laingorourke.com
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