Administrator/Help Desk Co-ordinator

Facilities Assistant 

Do you enjoy working in a busy, fast-paced environment?

Would you like to work for a company that can offer stability, career progression, and personal development?

Then Laing O'Rourke's Central Services team is the place for you!

We are looking for a Facilities Assistant to join our busy head office team in Dartford. This is a full-time, permanent role where no two days are the same. You will be the first point of contact for all building and facilities matters, supporting employees and ensuring the smooth running of our workplace.

What will the role look like?

This role is fast-paced and hands-on. You will be responsible for logging, monitoring, and coordinating building faults, issues, and repairs — from air conditioning, windows, and toilets, to general maintenance. You will work closely with the Facilities Manager, internal teams, and external contractors to ensure timely resolution of issues. You will also assist with events coordination, visitor liaison, and supporting the wider property and facilities team with administrative and reporting tasks.

Key responsibilities:

• Log and track facilities-related issues, ensuring prompt resolution.

• Collate data for reporting and analysis.

• Manage Coins orders and invoice processing.

• Monitor and update Riskwise and CAFM systems.

• Support utilities setup, billing, and consumption monitoring.

• Assist with property investigations and tenancy arrangements.

• Liaise with employees, visitors, contractors, and internal teams.

• Assist with office events and ad hoc projects.

Knowledge and skillset:

• Logical, well-organised, and able to prioritise workloads.

• Strong communication skills, confident in front-facing roles.

• Good IT skills, including Microsoft Office (Word, Excel, Outlook).

• Attention to detail and accuracy.

• Proactive, able to work under pressure, and adapt to change.

• Experience with facilities management systems or invoice processing is desirable.

About Laing O'Rourke:
Laing O'Rourke is one of the UK's most advanced and innovative engineering and construction services companies. We deliver world-class projects and offer our people long-term career development, stability, and fantastic benefits.

Don't match all the criteria? We are always happy to hear from people with transferable skills and a commitment to learning.

We want to ensure our recruitment process is accessible to all. If you need the application form in an alternative format or would like to know more about our recruitment process, please email resourcingteam@laingorourke.com

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