Hire Desk Assistant

Job Title: Hire Desk Assistant 

Location: St Neots (Cambridgeshire)

Sponsorship: Please note: We are unable to offer visa sponsorship for this role.

About the Role
Select Plant Hire, part of Laing O'Rourke, is a leading provider of construction equipment, accommodation, and support services across the UK. We are seeking a proactive and organised Hire Desk Assistant to support the efficient delivery of hire services across our Formwork and Falsework hire operations.

In this role, you will coordinate hire orders, manage equipment availability, handle customer queries, and help maximise asset utilisation, providing a high level of service to both internal and external customers.

Key Responsibilities

• Accurately process orders for equipment supply in a timely manner
• Provide advice on equipment requirements to site personnel
• Act as the first point of contact for queries, breakdowns, and exchanges
• Organise administrative workloads to ensure smooth operations
• Manage on/off hire requests for both stocked and rehired equipment
• Monitor and maximise asset availability and utilisation
• Ensure compliance with statutory requirements, including Health & Safety
• Work with the Purchase Ledger team to resolve supplier invoice queries
• Assist the Customer Service team with customer-related issues
• Provide customers with pricing, availability, and scheduling information
• Maintain accurate and methodical administration in line with team operations

What We're Looking For

Essential:

• Good level of IT proficiency
• Strong organisational and planning skills
• A passion for customer service and operational excellence
• A proactive, diplomatic, and collaborative approach
• Relevant operational experience in a similar field
• Ability to prioritise effectively in a busy environment

Desirable:

• Previous customer service experience in a large organisation
• Familiarity with COINS/Salesforce
• Understanding of financial/commercial operations
• Knowledge of other Select Plant Hire products
• Experience in plant hire or temporary accommodation services

About Us
Laing O'Rourke are an international engineering and construction company delivering state-of-the-art infrastructure and buildings projects for clients in the UK, Middle East and Australia.

Certainty, reliability, quality – this is what our clients want. And at Laing O'Rourke, we have more than 150 years of experience delivering it. Laing O'Rourke's story is one of energy, passion, ambition, people and teamwork. We harness the power of our experience, stretching back over a century and a half to deliver certainty for our clients.

As part of the Disability Confident scheme, we would like to enable access to candidates with long term conditions and disabilities through the ‘Offer an interview scheme'. This supports applicants that meet the essential criteria by offering an interview for the advertised position. Please let us know if you would like to opt in to this scheme and let us know if you require any adjustments for the interview process.

We want to ensure our recruitment process is accessible to all. If you need the application form in an alternative format or you would like to know more about our recruitment process, please email resourcingteam@laingorourke.com