Hire Desk Administrator
The Opportunity:
Laing O'Rourke are a leading construction and engineering company delivering some of the UK's most ambitious infrastructure projects. As part of our Select Plant Hire team, this role is key to providing customers with a professional, prompt and efficient service, aiming to process orders within 24 hours and collections within 72. You'll help maximise the use of our plant equipment, ensure the correct kit is supplied and invoiced accurately, and work closely with clients to deliver high value orders that support profitability and project success.
Location: Dartford
This role does not offer sponsorship
What will the role look like?
- Dealing with telephone calls in a professional and prompt manner.
- Provide help and advice to ensure the correct lifting equipment/product is supplied to our customers.
- Process all enquiries, orders and emails efficiently up selling where possible, adhering to our team aspirations.
- To monitor cross hire on a weekly basis, liaising with the lifting workshop to ensure opportunities to exchange cross hires are made, to increase own plant revenue.
- Takes ownership of complaints, liaises with the appropriate people within Select and resolves the issue raised through the complaints process.
- Have an understanding/responsibility for Health and Safety/environmental issues.
What skills & experience are we looking for?
- A decent level of IT proficiency
- The ability to plan and coordinate in order to meet and exceed client requirements
- An appetite for the job and genuine interest in providing an excellent customer service
- A diplomatic yet tenacious approach in order to generate and maintain suitable working relationships
Don't match all the criteria? We are open and always happy to hear from people with transferable skill sets and a commitment to learning.
About us:
We are an international engineering and construction company delivering state-of-the-art infrastructure and buildings projects for clients in the UK, Middle East and Australia.
Certainty, reliability, quality – this is what our clients want. And at Laing O'Rourke, we have more than 150 years of experience delivering it. Laing O'Rourke's story is one of energy, passion, ambition, people and teamwork. We harness the power of our experience, stretching back over a century and a half to deliver certainty for our clients.
As part of the Disability Confident scheme, we would like to enable access to candidates with long term health conditions and disabilities through the ‘Offer an interview scheme'. This supports applicants that meet the essential criteria by offering an interview for the advertised position. Please let us know prior to interview what adjustments are required as well as discussing how we can support you in the workplace.
We want to ensure our recruitment process is accessible to all. If you need the application form in an alternative format or you would like to know more about our recruitment process, please email resourcingteam@laingorourke.com
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